Privacy Policy

Effective Date: July 1, 2025

Movva Technologies Ltd. ("Movva", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Movva app, website, and services (collectively, the "Services").

Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. WHAT INFORMATION DO WE COLLECT?

   We collect the following types of information:

   • Personal Information You Disclose to Us
     • Identity Data: Full name, phone number, email address, gender, date of birth.
     • Account Data: Login credentials, profile photo, delivery preferences.
     • Payment Data: Bank account information, wallet transactions, payment history.
     • Business Data (for merchants): Store name, product listings, delivery addresses.
   • Information Automatically Collected
     • Device Information: IP address, browser type, operating system, mobile device ID.
     • Usage Data: App interactions, pages visited, session duration, crash logs.
     • Location Data: Real-time GPS data to facilitate delivery matching and route optimization (with your permission).
2. HOW DO WE PROCESS YOUR INFORMATION?

   We use your information for the following purposes:

   • Service Delivery: To match delivery requests with nearby public transport users and to operate our marketplace.
   • Payments & Transactions: To process payments, credit wallets, and facilitate transfers.
   • Communication: To send notifications about deliveries, promotions, or important updates.
   • Improvement: To monitor usage trends and improve service performance.
   • Fraud Prevention: To verify identities and monitor suspicious activities.
   • Legal Obligations: To comply with applicable laws and regulatory requirements.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

   We may share your personal data with:

   • Delivery Partners (Movers): Limited details such as name, phone number, and pickup/drop-off locations.
   • Business Owners: Where necessary, to complete a transaction or resolve an issue.
   • Third-Party Vendors: Payment processors, analytics providers, cloud storage providers (under strict confidentiality agreements).
   • Regulatory Authorities: If required by law, legal process, or to protect the rights and safety of Movva, users, or the public.
   • Affiliates and Investors: Where necessary for business operations or fundraising, under strict confidentiality terms.

   We do not sell your personal data to third parties.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

   Yes. We and our third-party partners use cookies, beacons, and similar technologies to:

   • Remember user preferences
   • Analyze user behavior
   • Provide location-based services
   • Track marketing performance

   You can control cookie preferences through your browser settings.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

   We retain your information for as long as necessary to:

   • Fulfill the purposes outlined in this policy
   • Comply with legal and regulatory obligations
   • Resolve disputes
   • Enforce our agreements

   Inactive accounts may be deleted or anonymized after 24 months of inactivity.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

   We implement industry-standard security measures, including:

   • End-to-end encryption of sensitive data
   • Secure socket layer (SSL) technology
   • Two-factor authentication (2FA)
   • Regular security audits and penetration testing

   Despite our best efforts, no method of transmission over the Internet is 100% secure. You are responsible for maintaining the confidentiality of your login credentials.

7. DO WE COLLECT INFORMATION FROM MINORS?

   No. Movva is not intended for use by individuals under the age of 18.

   We do not knowingly collect data from minors. If we become aware that a minor has provided us with personal information, we will delete it immediately.

8. WHAT ARE YOUR PRIVACY RIGHTS?

   As a Movva user, you have the right to:

   • Access your data
   • Correct or update inaccurate information
   • Request deletion of your data
   • Withdraw consent to data processing (where applicable)
   • Object to processing for direct marketing

   To exercise your rights, please email us at support@getmovva.com or contact us via the app.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

   Some browsers offer a "Do Not Track" (DNT) feature. Since there is no uniform standard for recognizing and responding to DNT signals, we currently do not respond to them. We will revisit this policy if a standardized approach is established.

10. DO WE MAKE UPDATES TO THIS NOTICE?

    Yes. We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."

    For material changes, we may notify you via email or in-app alert.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

    If you have questions or concerns about this Privacy Policy, contact us at:

    Movva Technologies Inc.

    Email: support@getmovva.com

    8 The Green, Ste A, Dover, Delaware, USA

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

    You can:

    • Log into your Movva account and go to Settings > Privacy to update or delete your profile.
    • Send a data request via email to support@getmovva.com
    • Request full deletion by submitting a formal request in-app or via email. Deletion may affect your ability to use some or all services.